Customer Survey

Your feedback is invaluable to us as we continually strive to enhance our services and exceed your expectations. Thank you in advance for taking the time to share your thoughts with us.

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Project No.

Name(Required)

First Last

Company Name(Required)

Email(Required)

Pre-Contract (Sales) Experience

Thinking about your overall pre-contract experience, how satisfied are you with:(Required)

Any other pre-contract (sales) experience feedback?

Systems Integration (Installation) Experience

Thinking about your overall systems integration experience, how satisfied are you with:(Required)

Any other systems integration (installation) experience feedback?

Post-Integration (Installation) Experience

Thinking about your post-integration experience, how satisfied are you with:(Required)

Any other post-integration (installation) experience feedback?

Overall Sweetwater Integration Experience

How satisfied are you with:(Required)

How likely are you to:(Required)

Are there any outstanding issues that need to be addressed?

If you could enhance your experience with Sweetwater Integration in one way, what would it be?

If you would like to include a testimonial for our marketing, please include your comments.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Our listening to your needs effectively
Our responsiveness to your inquiry
Our technical expertise

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Your project manager communicating effectively
Installation crews neatness and professionalism
Jobsite cleanliness and organization

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
System performance, as expected
Quality and detail of system installation
Effectiveness of training sessions

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Overall outcome of the project
Timeliness of completion
Responsiveness of your primary point of contact

	Very Satisfied	Extremely Likely	Very Likely	Slightly Likely	Not at all Likely	N/A
Recommend Sweetwater Integration
Use Sweetwater Integration in the future